Alik chitta nabujhera yo post gareko:
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Last night, we, a party of six, decided to go to a Nepalese Restaurant that we had been hearing for the past couple of months from our own Sajhaits. After the long day of work, we all got hungry and excited to cheer up the night with the feast of delicious momo and sekuwa, and cool off body with cold Deshi beers. We drove for an hour to get there, and when we arrived at the restaurant, the desire for authentic food gone was away with the managerýs "premium quality customer service" toward his own Nepali brothers and sisters.
First, even though the manager was not seem to be interested, we briefly introduced ourselves and got accommodated. ýYe dai, k cha menu ma,ý one of my friend asked. He presents the menu to each of us. Taking a quick glance at the menu, we first decided to order Momo and chicken choila. When we asked for the chicken choila, the manager described that the chicken was gone bad or something... because of high temperature in kitchen. Then, my friend jokingly asked, ý Dai, teso bhaye beef kai cholila khau na ta. eheheý The minute the manager heard the word ýbeefý, he swiftly raised his voice and rudely responded, ýI am totally offended by that question. We are Hindus and don't ever expect us to provide you beef in this restaurant.ý He sounded so harsh as if he's got no sense of humor. After a min, I again politely asked him, ýWhile waiting for our food, donýt we get any Padad or something, like they serve in Indian restaurant?ý ýIndian ko restaurant ma Papad serve garcha, yaha chai haami Jhapad serve garchau,ý he ironically replied. Hearing his absurdity and farce, we were speechless for a few minutes, thinking that weýd never been treated like that in any Nepali restaurant we had been to -- from Colorado Boulder to mountains of Aspen. Finally breaking up the silence, my friend asked,ýEuta KingFisher beer khau na taý ýTeso bhaye, tapai ko ID herau ta pahilaý the manager asked. We thought the manager certainly could ask us the ID before serving any alcohol, but in our case, was it really necessary when we had already introduced him that we were all professional employees and grad students. Weýre never asked to present any IDs when we go to Chillis, Applebees, or Olive Garden.
For us, it looked very clear that he had been serving American customers with courtesy and politeness, while he was NOT even turning his face towards us, asking for anything like how the dinner was. He was frequently asking his American customers how the food was and explaining the recipe to prepare aalo tama. On the other hand, one of my friends was never served any drink (water) until we asked him. ýYe dai, paani ta khana paicha ki?ý he asked. The manager acted as if he forgot to ask, ýOoh, paani thapna birsechu.ý Then finally breaking the boundary of endurance , my friend yelled, ýkeko thapne ni, pahila glass ma pani ta dinu ani thapne kura garnu.ý After that, the manager became came down little bit and then treated us little better by serving extra mulako aachar. I don't know if he charged for that or not...
Anyways, we enjoyed the food and gave him a good tip even if we thought that customer service was totally improper and prejudiced towards his own people. Sarcastically, we enjoyed the food but ruined the night --which was supposed to be spiced up with the blend of authentic foods and good courtesy. We could never figure out any better reason why someone would treat his customer in that manner. A few questions ran through my mind: Were we NOT part of his targeted customers because weýre Nepali? Was he NOT expecting any tips from us? Or was he having rough day? Well, yeah, water mixed with mint leafs was absolutely tasty.
